Carolina Glass & Mirror

Message: This is a revised post from July 2022 (which follows my new comments below).. Before even seeing my earlier negative review, Michael Wilkins, owner of Carolina Glass, called me personally to apologize for the administrative problems I had experienced. He promptly followed up with a personal visit to my home and quickly provided a highly competitive quotation for our large bathroom mirrors, which I accepted. He sent a pair of highly capable techs to remove the old mirrors, timely fabricated the new mirrors, and sent the same tech team to install them. At no time did Mr. Wilkins offer excuses for the earlier problems and he did not throw anyone on his staff under the bus for the problem. He let his actions and the Company's subsequent performance speak for themselves. The job was done expertly and we are very pleased with the result. In my book, even though any business can stumble from time to time, Mr. Wilkins has seriously demonstrated how a good business should be run. Jim Roof, August 24, 2022. Here is my previous 1 star post for context: "After a previously positive experience with CG, I contacted them to replace two large master bath mirrors. After multiple phone calls and emails and an untimely appointment for measuring, I still do not have an estimate or responses to some very simple questions. We have decided to do business elsewhere. CG obviously does not choose to provide the great customer service touted on their website. Pretty sad in today's competitive market place. Our time is simply too important to waste begging for responses. J Roof July 2022".

Message: I am thrilled with my new glass shower enclosure, which replaces a 25 year old one. Believe me, it takes a lot to thrill me. The salesperson at the showroom listened to my concerns and helped me choose a good option for my situation. The gentleman who came to measure was very thorough, professional, and nice. The installers, whose names I have unfortunately forgotten, were painstaking in their work and did a great job. They too were professional and very nice. I wish I could name them because top notch workmanship is rare these days. The quality of the product appears to be excellent. I've done several renovation projects in the last couple of months and this is the only one I can say I am 100% satisfied with.

Message: Both times I’ve visited I’ve received excellent customer service. The owner is not overly syrupy southern sweet which I appreciate even as a southern born kid. Honestly I find the owner kinda hilarious in a super dry way, like an Aunt. As a beginner I respectfully told the owner where I am in practicing & was given good direction and advice to my direct questions. Anyone having issues here would do well to consider humility & the fact they normally give classes. Perhaps a beginner asking too many questions may feel like someone taking advantage. I’d love to take a class but Covid... As for the mask: I only noticed halfway through my first visit that the owner wasn’t wearing one. Meaning they didn’t force themselves on me but were respectful of my distance & considerate checking me out. They threw in 2 copies of a stained glass magazine as well. In fact, they helped me out to my car with my massive purchase of glass scraps on the second visit! 15lbs.! I made the choice to go back. I wear my mask.. Don’t be mean. If you don’t want to be there then leave. I made the choice to wear a mask & sanitize during and after. Ya don’t want to then don’t.. Anyway, I’m thankful for this business & look forward to doing more business with them in the future.

Message: Very fair on price and installation and Carolina provides an excellent value. Our new home didn’t have mirrors installed, so we did some research and decided to have Carolina come out and they provided a free quote. They do precise measurements with a laser to make sure the fit is good. Our upstairs bedroom was very tricky and they recommended the best solution and we are very pleased with the result.. I knew we couldn’t beat the price and would have paid just as much if not more going to a big box store, once you add in the installation. And Carolina’s custom mirrors look so much better! Even with a large spike in commercial orders, they fit our job in and outfitted the entire house with custom mirrors. The installers were very careful to make sure we had a high quality installation. Highly recommend!

Message: As a remodeler, I have used Carolina Glass and Mirror now for about 10 years. They have provided consistent quality work throughout that entire period. Customers I have referred have found their showroom to be outstanding, their sales staff to be friendly and knowledgeable, and their measurement and installation crews to be precise and professional. Every one of my customers who have had a shower glass enclosure or mirror installed have been completely satisfied. I could not be happier with their service and highly recommend them!

Message: What a great team! My experince with this company was exceptional in every department.. from sales to installation. I recently remodeled my home. David, Chris and all the other guys made my dreams come true. They are creative and up to any challenge you present them with. The showroom is beautiful and shows you how many beautiful things can be done with glass. The only downside is my project is done and I miss working with the exceptional staff at Carolina Glass and Mirror! Love you guys!